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customer service

We want to give you fast answers so you can keep enjoying ShipLowCost.com. Below is a list of the most common questions and issues we get from our users. Simply click on the item below to get your answer.

Q1.What is ShipLowCost?
A1.ShipLowCost.com is another innovative solution that was inspired by the increasing trend in the concept of buying from online shops as against the typical brick and mortar stores.  The idea was to help both the private individual and the business client in their online shopping by providing a simple yet effective tool to manage in a similar way the logistical aspect of the online purchase/s.

ShipLowCost.com is an online portal that not only provides you with a Low-cost freight price on demand any time and day of the week, but also it will guide you all the way through with the least of hassle.  

So just sit back and relax. We have opened for you a whole new world of shopping experience in the comfort of your own home or office. Our transport solutions are available from the biggest European markets that are U.K., France, Germany, Italy, Sicily and with more to follow...

Q2.What are the benefits of using ShipLowCost?
A2.

The ShipLowCost service will allow you to;

  • Take advantage of the free delivery services provided for by the online shops to their respective country and then enjoy our low-cost transport prices to get your stuff delivered to your door in a very short span of time.
  • No more size and weight limitations * see Q8 on our customer service page
  • No more problems associated with buying from stores or EBay sellers that do not ship internationally.
  • No more paying exaggerated post and courier fees that do not make the purchase worthwhile anymore.
  • No worries about buying at night, this is a 24/7 online service, easy to use!
  • No need to take a day off from work, all Transport and Shipping solutions are now just a mouse click away.
Q3.How does it work?
A3.

Simply book your order on our website, then proceed by informing your supplier to deliver to our hub. We will deliver to you in Malta or Gozo.

Q4.How much does it cost?
A4.

You can get a quote online by simply entering the packed dimensions and weight of your item in the online calculator on our website, select hub and then click on ‘get quote’.

Q5.Is Vat included in the prices supplied on your website?
A5.

Yes, all prices shown on our website are inclusive of vat.

Q6.Can I get a quote if I do not have the dimensions and weight of the item?
A6.

You can check our product list on the online calculator, however if your item is not listed on the product list, you will need to ask the supplier to provide you with the packed dimensions and weight before delivering the goods at our hub.


 

Q7.Can I combine transport for items delivered separately?
A7.

We do not offer consolidation service, therefore a separate booking is to be placed on our website for each consignment delivered by a different supplier or delivered on different dates.


Q8.What is the maximum size or weight that I can ship using the ShipLowCost service?
A8.There are no such restrictions in the size and weight for a particular shipment as long as this does not exceed the legal limitations of a road trailer. Nevertheless to make things simple we have done a threshold in our website to limit the size of a single object being over 3.5mtrs in length, 2.4mtrs in width, 2.7mtrs in height or having a gross weight of over 1500kgs.   Should you have any shipment which exceeds the mentioned dimensions kindly contact our customer care on support@shiplowcost.com
Q9.How do I get quote if I have multiple items from the same supplier and delivered together?
A9.

 

Start by entering the dimensions and weight of the 1st item, select hub and click on ‘ get quote’, then click on ‘ok, add to shipment’ and ‘continue shopping’. Proceed by clicking on ‘continue shopping’ to be able to enter the dimensions and weight of the consecutive item.

Q10.How do I book my order?
A10.

To book your order, please register / log in, get quote and then proceed by clicking on ‘ok, add to shipment’ and ‘go to checkout’ to finalise and pay for your shiplowcost booking.


send us your question

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ShipLowCost.com

Express Trailers Ltd
Velbro House, Qormi Road,
Luqa LQA 9040,
MALTA


Tel: (+356) 2558 9999
Email: support@shiplowcost.com

 

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why ShipLowCost?

  • It is easy, convenient, safe and provides you with 5 different addresses in Europe!!
  • Shiplowcost makes transport to Malta easy and affordable!
  • Free Registration with no obligation.