We want to give you fast answers so you can keep enjoying ShipLowCost.com. Below is a list of the most common questions and issues we get from our users. Simply click on the item below to get your answer.
Q1.What is ShipLowCost?
ShipLowCost.com is another innovative solution that was inspired by the increasing trend in the concept of buying from online shops as against the typical brick and mortar stores. The idea was to help both the private individual and the business client in their online shopping by providing a simple yet effective tool to manage in a similar way the logistical aspect of the online purchase/s.
ShipLowCost.com is an online portal that not only provides you with a Low-cost freight price on demand any time and day of the week, but also it will guide you all the way through with the least of hassle.
So just sit back and relax. We have opened for you a whole new world of shopping experience in the comfort of your own home or office. Our transport solutions are available from the biggest European markets that are U.K., France, Germany, Italy, Sicily and with more to follow...
Q2.What are the benefits of using ShipLowCost?
The ShipLowCost service will allow you to;
- Take advantage of the free delivery services provided for by the online shops to their respective country and then enjoy our low-cost transport prices to get your stuff delivered to your door in a very short span of time.
- No more size and weight limitations * see Q8 on our customer service page
- No more problems associated with buying from stores or EBay sellers that do not ship internationally.
- No more paying exaggerated post and courier fees that do not make the purchase worthwhile anymore.
- No worries about buying at night, this is a 24/7 online service, easy to use!
- No need to take a day off from work, all Transport and Shipping solutions are now just a mouse click away.
Q3.How does it work?
Simply book your order on our website, then proceed by informing your supplier to deliver to our hub. We will deliver to you in Malta or Gozo.
Q4.How much does it cost?
You can get a quote online by simply entering the packed dimensions and weight of your item in the online calculator on our website, select hub and then click on ‘get quote’.
Q5.Is Vat included in the prices supplied on your website?
Yes, all prices shown on our website are inclusive of vat.
Q6.Can I get a quote if I do not have the dimensions and weight of the item?
You can check our product list on the online calculator, however if your item is not listed on the product list, you will need to ask the supplier to provide you with the packed dimensions and weight before delivering the goods at our hub.
Q7.Can I combine transport for items delivered separately?
We do not offer consolidation service, therefore a separate booking is to be placed on our website for each consignment delivered by a different supplier or delivered on different dates.
Q8.What is the maximum size or weight that I can ship using the ShipLowCost service?
There are no such restrictions in the size and weight for a particular shipment as long as this does not exceed the legal limitations of a road trailer. Nevertheless to make things simple we have done a threshold in our website to limit the size of a single object being over 3.5mtrs in length, 2.4mtrs in width, 2.7mtrs in height or having a gross weight of over 1500kgs. Should you have any shipment which exceeds the mentioned dimensions kindly contact our customer care on firstname.lastname@example.org
Q9.How do I get quote if I have multiple items from the same supplier and delivered together?
Start by entering the dimensions and weight of the 1st item, select hub and click on ‘ get quote’, then click on ‘ok, add to shipment’ and ‘continue shopping’. Proceed by clicking on ‘continue shopping’ to be able to enter the dimensions and weight of the consecutive item.
Q10.How do I book my order?
To book your order, please register / log in, get quote and then proceed by clicking on ‘ok, add to shipment’ and ‘go to checkout’ to finalise and pay for your shiplowcost booking.
Q11.From where can I view the hub address?
Once you register on our website you will be able to view the full hub address, which also include your unique ShipLowCost Identification Number. Kindly ensure to include this when forwarding our hub address to your supplier.
Q12.How should my parcels be addressed?
It is very important that your parcel is addressed to your unique ShipLowCost Identification Number as listed on your profile.
See Example below:
ShipLowCost C/O EUF Group Ltd
Unit 30, Kerry Avenue,
Purfleet Industrial Estate
Purfleet, Essex RM154YA
Q13.Why is my item being refused and returned back to my supplier?
The reasons why consignments would be refused at our Hubs are as follows;
Not Marked – if your boxes are not marked to identify the number of packages that are being delivered. for example if you have 2 items being delivered they would need to be marked 1 out of 2 and 2 out of 2.
Incomplete number of packages - if the boxes are marked 1 out of 3 for example and only 1 or 2 are being delivered.
No Name or SLC number is written on the consignments.
Lastly is if any signs of damage which effects the contents are noticed upon delivery.
Kindly revert back to your supplier/courier service to clarify the reason of refusal.
Q14.How will you recognise my parcel when you receive it at the hub?
We will recognise your parcel by your unique ShipLowCost Identification Number.
Q15.I need to purchase an item from outside Europe? Do you have any hubs?
We do not have any hubs outside Europe, however if your supplier agrees to deliver to one of our hubs and effect relative paperwork, it would be possible for us to then deliver your goods from our hub to your address in Malta.
Please be aware that Customs duties apply when goods originate from countries outside the European Union, which we kindly ask you to check beforehand with your supplier. Custom charges can be paid directly from your end, otherwise they can be paid by our counterparts and then we'll forward the charges to you + an admin fee of €22.00 (inc. VAT).
Q16.Can I track my item?
Yes, as soon as you book your order on our website, we will send you a confirmation by email with your unique order and tracking number. This will enable you to follow the status of your consignment once it's delivered to our hub.
Q17.When should the packages be delivered to your hub for loading on same week’s trailer?
To ensure loading on same week’s trailer your packages are to be delivered by:
•Thursday 10am to the hubs in:
Austria, Germany, France, The Netherlands, Spain and UK
•Friday 10am to the hub in:
Q18.What are the departure times from Sicily?
Our trailer loads and departs from Sicily every Monday, Wednesday and Saturday for arrival in Malta the following day.
Q19.When will I receive my order?
•Trailers from Austria, Germany, France, The Netherlands, Spain and UK, depart on Thursday for arrival in Malta the following Tuesday.
•Trailers from Italy depart on Friday for arrival in Malta on Tuesday.
At booking stage on our website you can either opt for delivery which is carried out within 2 working days from arrival in Malta, otherwise you may opt for pick up in which case goods would be available for collection from our office in Luqa the next working day from arrival in Malta.
Q20.Will you deliver my parcel?
At booking stage you can opt for delivery, if so we will deliver your package within 2 working days from arrival date in Malta therefore for goods arriving in Malta on Tuesday, delivery will be carried out between Wednesday and Thursday.
Q21.Do you call before effecting delivery?
Regretfully we do not call before effecting delivery. Please ensure to provide us with a delivery address where someone would be available to receive the goods during the time of your choice either in the morning or in the afternoon.
Q22.What happens if I miss the delivery?
If we come and do not find you at the delivery address, our delivery personnel will leave you a note and re-attempt a 2nd delivery the next day. If we miss you again the 2nd time, your package will be brought to our office and you will be notified via email to confirm it’s availability for self collection.
Q23.Is there an additional cost for local delivery?
If your package exceeds 300kgs or 1cbm (whichever the greatest) a local delivery charge applies, of which you will be notified before processing payment. Otherwise local delivery is free of charge.
Q24.Can I collect my order instead of having it delivered?
At booking stage, you may opt for pick up from our office in Luqa, goods are normally available for pick up on Wednesday morning. You will be notified by email as soon as your order can be picked up.
Q25.Can I insure my goods?
Yes. Although great attention is given in the handling of all goods being transported by us, we do recommend that an insurance cover is sought as this will ensure that all risks are covered in the eventuality that the unexpected will happen. Insurance premium cost just 1% of the value of the product with a minimum charge of €3.00 and can be arranged automatically by tagging the insurance box whilst registering the goods on our web portal.
Q26.Can I change my delivery address?
You can change your delivery address before your order arrives in Malta. To do so, please add your new address in your shiplowcost profile and send us an email on email@example.com informing us about the change.
Q27.My supplier is requesting an export certificate, where do I get this?
We can issue an export certificate at an additional cost – please send your request to firstname.lastname@example.org to verify cost and acquire more information.
Q28.Can I cancel my booking if my items still haven’t been delivered to your hub?
Orders that are cancelled prior to being delivered to our international hubs will be subject to a 5% cancellation fee with a minimum charge of €5 (five euros)
Order may not be cancelled once the shipment has left the hub and is in transit. In such case no refund will be applicable.
Q29.What if I need to return back the goods to origin?
We can transport your goods back to our hub, at the same cost paid to transport your order to Malta + a handling fee of €25.00 (inc. VAT). Please send an email on email@example.com for more information.
Q30.Can you collect my goods from the supplier’s address?
Collection service is not offered by ShipLowCost, for Door to Door service, please contact our Mother Company, Express Trailers on 21 242 311 / firstname.lastname@example.org for a quote and more information.
Q31.Can you carry dangerous goods?
Regretfully we cannot carry dangerous goods by shiplowcost, please send contact, our Mother Company, Express Trailers on 21 242 311 / email@example.com for a quote and more information.
Q32.Do you offer Export Service & do you transport vehicles?
Export Service and transportation of vehicles is a service offered by our Mother Company, please contact Express Trailers on 21 242 311 / firstname.lastname@example.org for a quote and more information.
Q33.Is there any restriction on the value of goods?
If your product is worth more than €10000 we would like to be informed. Please contact our customer care department on email@example.com to arrange your delivery.
Q34.Are there any restricted items?
Yes. There are particular items which are either restricted by law to be carried in a regular international transport service or not covered by the company’s liability insurance and following is a list of typical products that cannot be shipped via this service which include though not limited to; articles of unusual value such as (coins, currency, postage stamps, negotiable instruments), firearms, live ammunition, precious metals, precious stones, ivory, industrial diamonds, letter of credit shipments, live animals, pornographic material, drugs prohibited by law and dangerous goods.
Q35.What is ShipLowCost's contact number?
Our contact number is 2558 9999 - lines are open from Monday to Friday between 9am-5pm.
Q36.When can my supplier deliver?
Our hubs are open from Monday to Friday between 9am-5pm, please inform your supplier to deliver between these opening hours.
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